What exactly does CodeAcme build?

Custom voice and chat agents that answer calls, book appointments, and capture leads. We design and build the product. It then runs as part of your practice, on your number and your brand.

How long until it goes live?

Most builds go live within a few weeks. We start by mapping the calls you miss and connecting your scheduling system, then test against real scenarios before go-live.

Is patient data kept safe?

Yes. We build to HIPAA in the US and PIPEDA in Canada: Microsoft sign-in, role-scoped access per clinic, PHI redaction, and no call recordings stored. Ask us for the security overview.

Does it work with the PMS/EMR we already use?

Almost certainly. We connect to what practices already run: Epic, Cerner, athenahealth, eClinicalWorks, Elation, MedGen and DrChrono across the US; Best Practice, MedicalDirector and Cliniko in Australia; EMIS, SystmOne and Doctolib across Europe; plus dental systems like Open Dental, Dentrix and NexHealth. If yours is not listed, ask and we will check.

Do you run it, or do we?

We run it. It is fully managed on our side, so nothing new lands on your team: we host it, keep it monitored, and handle changes as your needs grow. If your policy calls for it, we can deploy on-premise or into your own cloud instead.

We price by the minute, in monthly packages that start at 100 minutes a month. You pick the bundle that matches the volume you expect to use. Book a call and we will size it with you.

A professionally dressed healthcare receptionist helping an older patient

AI receptionists that answer, book & route every patient call.

CodeAcme designs, builds, and runs them for clinics, dental practices, and senior-living teams. They answer in seconds, 24/7, and write every booking, task, and qualified lead into the systems your staff already use.

MAYA · PATIENT ACCESS AGENTLIVE

New patient callRinging…

Grounded in the software your practice already runs

EpicOpen DentalathenahealthDentrixCernerNexHealtheClinicalWorksMedGenDrChronoCurve DentalTebraDenticon

Sound familiar?

We're not losing patients over care. We're losing them to a phone no one could get to.

Every practice we talk to

What we propose

Don't take our word for it. Make a test call.

Leave your details, then talk to the assistant live in your browser. Hear exactly how it answers, qualifies the caller, and books the visit.

What every practice tells us, and what changes

01 · The worry

“We miss calls every lunch break and after we close.”

What changes

Every call gets answered, day, night, and weekends. The patients you miss today book with you instead of the clinic down the street.

Answered 24/7

02 · The worry

“My front desk can't work the phones and the front counter at the same time.”

What changes

Routine calls are handled for them, so your team can look after the patient standing right in front of them.

Front desk freed up

03 · The worry

“Patients give up on our voicemail and phone tree.”

What changes

Callers reach a warm voice that actually understands them and books the visit on the first try, fully bilingual.

Natural, bilingual voice

04 · The worry

“I can't afford a privacy slip-up.”

What changes

Built for HIPAA and PIPEDA from day one, with no call recordings stored. One less thing to lose sleep over.

HIPAA + PIPEDA aligned

Real recordings

Don't take our word for it. Hear it answer.

Real calls handled by agents we built. Pick one and press play to hear exactly what a caller experiences.

Recording

Answering a live clinic call

A real inbound call answered on the first ring. The agent identifies why the patient is calling and handles it end to end.

Handled end to end · No human needed

0:00 / 0:00Click waveform to seek

4 real calls

Customer stories

Healthcare · Multi-clinic · United States

Varpa

Two clinics, every call answered and turned into a trackable task.

1,227 calls handled100% pickup rate28 new patients booked

Download the case study

How every inquiry flows

From the first ring to a patient taken care of.

Follow one call from the caller's side: answered, captured, written to your system, and opened by your team. Scroll to watch it.

Step 1 of 5

A patient calls

Someone dials your office, even after hours or over a busy lunch.

9:41

Calling…

Riverside Dental

Dental office · mobile

Calling agent

Decline

Answer

From the call

Captured live

Patient

Reason

Preferred

Callback

app.codeacme.com / tasks

Tasks0 new

You're all caught up

On your website

The same assistant, right on your site.

A patient opens the chat, and it books the visit in the conversation. Scroll to open it.

Primary & specialty care · Riverside, CA Front desk 24/7 · (555) 120-4477

Riverside HealthHealth System

Care & ServicesFind a DoctorLocationsPatientsBook a visit

Primary care · Pediatrics · Same-day visits

Expert care, always answered.

Primary care, specialists, and urgent visits across one connected health system, with a team that answers every call, day or night.

Book a visit (555) 120-4477

Or tap the chat bubble to reach us anytime.

Same-Day Appointments

See a provider today, in person or by video.

Personalized Care Plans

Care built around your history and your goals.

Connected Records

One chart your whole care team can see.

24/7 Nurse Line

Talk to a licensed nurse any hour, any day.

Riverside Health

Care assistant · online

Hi! How can I help you today?

Type a message…

More than the front desk

Reception is where it starts, not where it stops.

A full front-office operation, wired into the systems you already run. Here's what's under the hood.

One assistant, every channel

Voice on the phone and chat on your site run the same bilingual intake, around the clock.

Voice

Chat

Voice agentsChat agentsBilingual24/7 after-hoursWarm transfer

Books into your chart

Appointments written straight into the practice system, no re-keying.

Mon 9:00full

Mon 2:30full

Tue 8:15open

Tue 11:00open

Wed 9:45open

Thu 3:15open

Tue 10:00book

Fri 1:00open

Fri 4:30open

Sat 10:15open

NexHealthSikkaOnline bookingAuto reminders

Runs the front desk

Every call classified, routed, and turned into a trackable task.

New-patient apptBooked

Prescription refillRouted

RescheduleBooked

Billing questionRouted

On-call requestEscalated

Insurance checkRouted

Specialist referralAssigned

CancellationUpdated

Lab results callbackRouted

Pharmacy transferRouted

Intent taggingTrackable tasksAfter-hours recovery

One console, every clinic

Run one practice or many, each isolated, with analytics per location.

Super adminBooking analyticsAt-risk alerts

Healthcare-grade security

HIPAA & PIPEDA aligned from the first call.

No recordings stored

PHI redaction

Microsoft SSO & RBAC

Connects to the software you already run

The platform we build for you writes every booking straight into the EMR and practice management systems you already run: Epic, athenahealth, and more. No re-keying, no new tool to learn.

Calls & web chatsYour patients

Answers & booksYour platform

Writes intoYour PMSEpic · athenahealth · more

Built for healthcare

Every action, on the record.

Privacy law is in the build from the first call, not bolted on. Every login, redaction, and booking is logged and verifiable, HIPAA in the US, PIPEDA in Canada.

Microsoft SSORole-scoped accessNo recordings storedAudit trailPer-clinic isolationHIPAA + PIPEDA

system logslive

09:42:07SSO loginDana R. · Entra IDlogged

09:42:09PHI redactedtranscript #10482logged

09:43:15Access scopedRosedale clinic onlylogged

09:44:01Booking writtenNexHealth · chartlogged

09:44:32Recordingnot storednot kept

09:45:10Audit entryrecord access loggedlogged

Common questions

Answers before you ask.

Still not sure?

How it works

Up and running in days, not months.

01Onboarded

We learn your practice

A quick call to understand your hours, your services, and the calls you’re missing today.

02Configured

We set up your receptionist

We build and connect everything, your calendar, your phone number, and the way you like to greet patients.

03Live

You start booking patients

Your new receptionist goes live. You watch the appointments come in, and listen to any call you like.